Refund policy
Last updated: 3 September 2026
At hottake apparel, every item is made to order especially for you once you place your order. Because of this, we're only able to offer refunds or replacements in specific circumstances outlined below — we do not accept returns or offer refunds for change of mind, incorrect size selection, or any reason not listed under "Faulty, Damaged, or Misprinted Items."
Faulty, Damaged, or Misprinted Items
If your order arrives faulty, damaged, or with a printing/embroidery error that isn't consistent with what you ordered, we'll offer a free replacement or a full refund.
To request this, please contact us at hottakehello@gmail.com within 30 days of receiving your order, including:
- Your order number
- A clear photo of the fault, damage, or misprint
- A brief description of the issue
Once approved, we'll arrange a replacement at no extra cost, or a refund to your original payment method, whichever you prefer. Refunds are typically processed within 5–10 business days of approval.
Wrong Item Received
If you received a different product than what you ordered, let us know within 30 days with your order number and a photo, and we'll send the correct item or issue a refund.
What's Not Covered
Because all items are custom-printed to order, we're unable to accept returns or offer refunds for:
- Change of mind
- Ordering the wrong size or colour
- Items that don't meet personal fit or style expectations
We'd encourage checking our size guide carefully before ordering, since we can't offer exchanges for sizing errors outside of a genuine manufacturing fault.
Your Statutory Rights (UK & EU Customers)
Nothing in this policy affects your statutory legal rights.
UK customers: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most online purchases come with a 14-day "cooling-off" right to cancel for any reason. However, this right does not apply to goods made to your specification or clearly personalised — which includes our made-to-order printed and embroidered products. Separately, under the Consumer Rights Act 2015, you retain the right to a repair, replacement, or refund if goods are faulty, not as described, or not of satisfactory quality, regardless of the made-to-order exemption above.
EU customers: Under the Consumer Rights Directive (2011/83/EU), the same 14-day right of withdrawal applies to most online purchases but does not extend to goods made to consumer specification or clearly personalised, per Article 16(c). Your rights under EU consumer sales law regarding faulty or misdescribed goods remain unaffected and are handled under the "Faulty, Damaged, or Misprinted Items" section above.
US customers: As all items are made to order, we do not accept returns for change of mind or sizing. The fault/damage/misprint policy above applies equally to US orders.
How to Contact Us
For any issue covered by this policy, please email hottakehello@gmail.com with your order number and details. We aim to respond within 2 business days.