Shipping policy
Shipping Policy
Last updated: 3 September 2026
All hottake apparel products are made to order and shipped by our fulfilment partner, Printful, directly to you.
Processing Time
Once you place an order, please allow 2–5 business days for us to create and prepare your item(s) before they're shipped. This is separate from delivery time — see below.
Delivery Times
Delivery time depends on your location and the shipping method selected at checkout:
| Destination | Standard | Express |
|---|---|---|
| UK | 3–7 business days after fulfilment | 1–3 business days after fulfilment |
| Europe | 5–20 business days after fulfilment | 1–3 business days after fulfilment |
| USA | 5–20 business days after fulfilment (Standard DDP: 3–5 business days) | 1–3 business days after fulfilment |
These are estimates, not guarantees. Delivery times can be affected by customs processing, courier delays, or circumstances outside our control.
Order Splitting
Some items may ship separately, even within the same order. This applies to caps, mugs, and other accessories that require individual packaging for protection. If your order includes multiple product types, you may receive more than one parcel, and shipping costs reflect this.
Customs & Import Charges
If your order is shipped from a facility outside your country, you may be responsible for customs or import duties on arrival. These charges are set by your local customs authority and are outside our control — we're unable to predict or cover these costs.
Tracking
You'll receive tracking information once your order ships. If tracking shows no movement for an extended period, or your order hasn't arrived within a reasonable window past the estimated delivery date, please contact us at hottakehello@gmail.com and we'll look into it.
Lost, Delayed, or Undelivered Orders
If your order is significantly delayed or appears lost in transit, get in touch and we'll investigate with our fulfilment partner. Please allow a few extra days past the estimated delivery window before reaching out, as minor delays are common and usually resolve on their own.
If a package is returned to us due to an incorrect or incomplete address, or because it went unclaimed, we'll contact you to arrange reshipment. Please note that reshipment may incur an additional shipping charge.
Where We Ship
We currently ship to the UK, most of Europe, the USA, and a range of other countries worldwide. A small number of countries are excluded due to legal or carrier restrictions — contact us if you're unsure whether we can deliver to your location.
Contact
Questions about your shipment can be sent to hottakehello@gmail.com.